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Create Custom Summary Fields

Jack Nicholls March 11, 2024

Hi all,

Just looking into some Automation for our Service Requests to change the summary field (subject).

I've managed to use the 'COPY' option bring in a certain field

f4318593-3038-4d9f-8b9b-70980700423d.jpg

But I'd like to add in more. Would I need to do this via a JSON file?

Any help would be much appreciated!

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David Friedrich
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March 11, 2024

Hi Jack,

you can edit the summary or any other field in an automation using smart values:

https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/

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Jack Nicholls March 11, 2024

Hi guys, sorry, I've managed to sort it now. 

I was entering the smart values wrong for the summary. 

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Joseph Chung Yin
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March 11, 2024

@Jack Nicholls -

Can you provide more information what you want to do on updating issue's summary field?  Keep in mind that Summary field is a single line of text and there is a limitation of 256 characters.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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John Funk
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March 11, 2024

Hi Jack,

What exactly are you wanting to add? We need more specifics please. 

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