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Crear cola de incidentes escalados a level 2

Adison Espinoza
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February 26, 2024

que función o que sintaxys debo utilizar para crear una cola de "incidentes escalados a nivel 2"?

las colas que actualmente estan creadas son:

nombre_categoria all.

nombre_categoria open.

nombre_categoria level 1.

nombre_categoria level 2.

nombre_categoria closed.

Agradezco de antemano la ayuda

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