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Count of tickets created by each organisation

I want to get a count of issues created by each organization. Is there a way to do it in Jira?

Eg., I have A, B, C, D organizations that raise issues every day. How can I get a count like this?

A- 10 issues

B- 20 issues

C- 30 issues 

Can anyone please advise?

3 answers

3 accepted

2 votes
Answer accepted

Try creating a report and filter it :)

Hi @Harshini Meda , 

If you know the list of organizations and it doesn't change often, you can use JQL which you save as a filter. For every organization you have to create a separate filter. For example, for organization called TEST:

reporter in organizationMembers("TEST") AND ((resolution is EMPTY AND "Request Type" is not EMPTY) OR statusCategory != Done)

If you need something more advanced and flexible, you have to try some apps mentioned by @Ajay .

Thank you for your help. It makes sense but I need the sum of it as well and when we scale, this is going to be too complicated. I think it's better to use the Marketplace apps as suggested by Ajay.

0 votes
Answer accepted
Ajay Community Leader May 30, 2021

Hi @Harshini Meda 

Welcome to the community. The default ServiceDesk project reports doesnt support grouping based on organizations. Have a look at the marketplace Apps which supports the use-case

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