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Copy latest comments and attachments in Jira automation

Edited

Hi,

Every time a Jira Service Desk ticket is created I clone it based on some criteria. Every time a comment is added to the original ticket, I copy the comments over to the cloned ticket. I am using the Jira Automation plugin to achieve these actions. Sometimes I have attachments as part of the comment.  

I am using the following JQL to copy my comments over, but this is copying just the textual portion of it and not the attachment. 

{{triggerIssue.comment.last.body}}

There is a way to copy Attachments from the Trigger issue (parent issue) in Jira Automation by using its Edit Issue functionality. The problem with this is that it copies All the attachments and not just the latest one that triggers the automation, hence I am ending up with multiple copies of the attachments.

image.png

Is there a way to copy latest comments along with its attachment if any. 

 

2 answers

Hi @Ragvi Ttpt ,
I came across this question looking for away to avoid duplicating attachments as well. I don't know if the action Delete Attachment wasn't available back on October 2020, but I worked around it by deleting the attachments on the target issue and then copying them back from the trigger issue. Maybe this, combined with some smartvalue, may be of help for you.

I can't believe I did not think about this!!. It sounds like that might work. Let me check that out. Thanks much.

Hi!, I have the same problem copyng attachments from a comment issue to a comment subtask,

Did it work? if so, how did you do it?

 

thanks!

You could try what Pablo suggested above. Delete all the attachments in the destination and copy over each time.  Hope that helps. 

@Ragvi Ttpt In your screenshot, what field do you have selected in the "Choose fields to set" drop down, that allows you this option to "Copy attachments from Trigger issue"

1 vote
Ivan Lima Community Leader Oct 03, 2020

Hey @Ragvi Ttpt, to my knowledge, you can't selectively copy attachments over. You can find the improvement AUT-1196, in their backlog, related to this item. Also, when copying the attachments from the triggered issue, you might have come across duplicate attachments, which also has been tracked as another improvement, AUT-1210

I haven't explored alternative ways to achieve this using Automation for Jira. Therefore, I'm not sure whether or not there is a workaround here. I do know you can access those fields through smart values such as {{issue.issuelinks.first.outwardIssue.comment.last}}, but they bring the description/text and not the actual objects.

Cheers,
IL.

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