Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Copy forms from service project to software project

C S Seshagiri May 20, 2024

Hi Team,

Can we copy forms from service project to software project when customer raises ticket and fills the form using jira automation.


2 answers

0 votes
Turner Ipock
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 31, 2024

You can contact the support team and ask them to enable forms for Jira Software for you. This is not a GA feature at this time. Please see the ticket [JSWCLOUD-26603] Add the JSM Forms to Jira Software - Create and track feature requests for Atlassian products.


Also from my experience, if a form is created on an issue that is in a service project and the issue is moved to a Software project, the form will continue to display and work as it was designed at the time it was added to the issue in case this was where you were trying to go with the question.

0 votes
Olha Yevdokymova_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 29, 2024

Hello @C S Seshagiri 

While Jira's native functionality doesn't offer forms for Software project, there's a great solution that could help you achieve a similar outcome.

Have you considered using Smart Jira Forms? This add-on provides a robust form-building experience with features that mirror and even extend the capabilities of JSM forms.

Here's why Smart Jira Forms might be a perfect fit for your needs:

  • Cross-Project Compatibility: Smart Jira Forms work seamlessly in both Jira Service Management (JSM) and Jira Software projects, allowing you to create consistent forms across your entire Jira instance.
  • Advanced Functionality: Smart Jira Forms offer features like:
    • Create Jira Issue: Automatically generate Jira issues from form submissions in your chosen project.
    • External Sharing: Share forms with anyone via a link, even if they don't have a Jira account, also with the link you can embed forms from Jira to Confluence page, website, email etc.
    • Attachments: Enable users to attach files directly to their form submissions.
    • Field Mapping: Map form fields to corresponding Jira issue fields for seamless data transfer.
    • And more: Explore advanced features like conditional logic, data exports, and customization options.

By using Smart Jira Forms, you can create a single form template and easily reuse it across both your service and software projects..

Let me know if you'd like a more detailed demonstration of how Smart Jira Forms can address your specific use case. I'm happy to help!

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events