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Copy field value (Channel) to anonter field

Hi,

I'm trying to copy the value of "Channel" in Jira Service Management to a custom field of our own, but for some reason, i can't find that channel anywhere, is not a field or something.

Screenshot 2021-11-09 232619.png

 

How can i copy that value "Email" to another field? I have Automation for Jira and scriptrunner.

 

Thanks

 

 

1 answer

1 accepted

5 votes
Answer accepted
Carlos Faddul Community Leader Nov 10, 2021

Hello @Albert , if you are using the Automation, you can create a rule something like this:

  • Trigger - Issue Created
  • Component - Condition If/Else block
    • If condition -> JQL condition equal to "request-channel-type = Email" (when the issue is created by email in Jira)
      • Edit Issue (Field Copy) = Email
    • Else If condition -> JQL condition equal to "request-channel-type = API" (when the issue is created by a integration/third part in Jira)
      • Edit Issue (Field Copy) = API
    • Else If condition -> JQL condition equal to "request-channel-type = Jira" (when the issue is created internally in Jira)
      • Edit Issue (Field Copy) = Jira

 

I hope I helped you.

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