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Connect the user in our app to the "customer" in Jira Service Desk

Our organization is making the transition from Intercom to Jira Service Desk.  We want our users to be able to send in a request to our service desk in-app. 

One of the issues that we want to work out is how we can get rid of the users having to input their email into the request form to send a request in because they are already signed into our app.

We also want to be able to connect the user in our application to the "customer" in Jira Service Desk so that we know what organization they are associated with.

How can we solve this issue to streamline our user's experience?

1 answer

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Jack Community Leader Oct 23, 2020

There are three channels for customers to issue requests: email, JSD Portal, widget. 
with email they simple send an email to the address you define. Via the portal they login and open a request. The widget is Java script you place in your webpage. With JSD you can define Organizations to group customers so they can share ticket with their peers. 

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