Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Connect the user in our app to the "customer" in Jira Service Desk

Our organization is making the transition from Intercom to Jira Service Desk.  We want our users to be able to send in a request to our service desk in-app. 

One of the issues that we want to work out is how we can get rid of the users having to input their email into the request form to send a request in because they are already signed into our app.

We also want to be able to connect the user in our application to the "customer" in Jira Service Desk so that we know what organization they are associated with.

How can we solve this issue to streamline our user's experience?

1 answer

0 votes
Jack Community Leader Oct 23, 2020

There are three channels for customers to issue requests: email, JSD Portal, widget. 
with email they simple send an email to the address you define. Via the portal they login and open a request. The widget is Java script you place in your webpage. With JSD you can define Organizations to group customers so they can share ticket with their peers. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you