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Confluence page recommendations in JIRA ticket

Stephen Lawrence
Stephen Lawrence Mar 04, 2021

I'm sure that JIRA tickets used to show confluence (knowledge base) page recommendations (i.e.  when a ticket was raised JIRA would show confluence pages that were most apt for resolving the issue).

This feature has disappeared.  Can someone advise how to set this up again?  or has it been removed purposely by Atlassian..  in which case, can we have it back!

Many thanks

Stephen

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Brant Schroeder
Brant Schroeder Community Leader Nov 27, 2021

@Stephen Lawrence you can use this guide to setup a Confluence knowledge base.  It sounds like yours was just disconnected.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

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