We just launched Jira Service desk and Confluence. We wanted to be able to have "public" KB articles that our customers can search for in the customer portal but also have "private" KB articles for the agents to use when working on a ticket
If I set the privacy to just the service desk users, they do not appear in the ticket or if you try to search for them from a ticket
If I set the tickets to public then they do appear in the tickets but they also appear in the customer portal.
What am I doing wrong?
How is your instance setup? Does Confluence use Jira as its user directory?
If it is setup this way then you would just add the group that manages your service desk agent access and add it to have access to confluence. Then add it to have access to the space. You can then use it on the page that you want to keep private by only giving that group access to the page.
@Heather Reid First check the confluence cloud space permissions to ensure that the group has access to the space. https://confluence.atlassian.com/doc/space-permissions-overview-139521.html
After confirming it has access you can then check the page and make sure the group has access to it by checking the page restrictions. https://confluence.atlassian.com/doc/permissions-and-restrictions-139557.html#Permissionsandrestrictions-page
If all of that is setup correctly make sure that the group has access to Confluence by checking the global permissions. https://confluence.atlassian.com/doc/global-permissions-overview-138709.html
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events