You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi there community,
Hopefully someone actually answers this question.... I have just created an article, and going to create more as such where a customer emails through a query and based on keywords/labels that will produce said article in the "Related knowledge base articles" section of the ticket request.
At the moment, the labels are only being picked up by whats in the subject and not the body of the email.
Am i missing something or this too complicated for JIRA Service Desk ?
Any help would be great, cheers !
Mark
Hi Sharon,
Thank you soo much for replying ! Damn was hoping there was a way to get it to work.
Do you know if this is something that is in the pipeline or how i can put it through as an enhancement request ?
Thanks !
Mark
Hi Mark, I'm not sure if it's in the pipeline, but a great place to look is:
https://jira.atlassian.com/projects/JSDCLOUD/issues/JSDCLOUD-7929?filter=allopenissues
You can open a "suggestion" issue type if you don't see anything already open.
Cheers!
Sharon