Hi there community,
Hopefully someone actually answers this question.... I have just created an article, and going to create more as such where a customer emails through a query and based on keywords/labels that will produce said article in the "Related knowledge base articles" section of the ticket request.
At the moment, the labels are only being picked up by whats in the subject and not the body of the email.
Am i missing something or this too complicated for JIRA Service Desk ?
Any help would be great, cheers !
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