Hi there community,
Hopefully someone actually answers this question.... I have just created an article, and going to create more as such where a customer emails through a query and based on keywords/labels that will produce said article in the "Related knowledge base articles" section of the ticket request.
At the moment, the labels are only being picked up by whats in the subject and not the body of the email.
Am i missing something or this too complicated for JIRA Service Desk ?
Any help would be great, cheers !
Mark
Hi Sharon,
Thank you soo much for replying ! Damn was hoping there was a way to get it to work.
Do you know if this is something that is in the pipeline or how i can put it through as an enhancement request ?
Thanks !
Mark
Hi Mark, I'm not sure if it's in the pipeline, but a great place to look is:
https://jira.atlassian.com/projects/JSDCLOUD/issues/JSDCLOUD-7929?filter=allopenissues
You can open a "suggestion" issue type if you don't see anything already open.
Cheers!
Sharon