Confirm an automation rule restriction

[Harry Rumble]

I tried to create an automation rule in Jira Serivce Desk (server) that, when a certain issue is created using a specific customer request type, a linked issue in another Jira inbox is automatically created.

I tried and could not the "IF" condition, of creating a linked issue.

I have read that this feature is only available using the cloud version of Jira Service Desk.

Is this true?

Thanks!

[Daniel Eads · Accepted solution]

Hi Harry,

Would I be right in guessing that you've had a look at this article about creating linked issues, which was published for Jira Service Desk cloud some years back?

I'd actually recommend using the Automation for Jira plugin (either the unlimited or Lite variants are both fine!) than the older Service Desk specific automation. We've integrated Automation for Jira into Cloud, but the more powerful automation engine is still a standalone plugin for Server.

For the rule you'd create, you would want to use the Issue Created trigger, and then the Issue fields condition which would be configured against the Request Type you're thinking about:

After that, you'll use the Create Issue action to create a new issue in another Jira project. By selecting the Linked Issues field to set on this screen, you can also link the two issues together in the same step as creating the new issue.

We've got a Rule Playground that you can use to try out the Automation for Jira rules before installing the plugin if you're interested. I'm also happy to help answer more questions about setting up this rule if you need it.

Cheers,
Daniel

[Harry Rumble]

Thank you Daniel!