Configure the right column in new view/edit issue screen

[Hannes]

Hey everybody,

please compare the first screenshot here:

https://support.atlassian.com/jira-service-desk-cloud/docs/changes-to-requests-in-the-new-issue-view/

Where can I configure the right column (beginning with the Stauts)? I want to remove some fields and move some up.

Thanks a lot!!

[Katarzyna]

Hi,

You have to go under Project Settings > select Issue Layout > next to the Issue Type click Edit layout.

Kate

[Hannes]

Hey Kate,

even I found this hint, but in my Classic Service Desk project there's not option 'Issue Layout' in the Project Settings'...

Can you send a screenshot where to find this?

Best,

Hannes

[Katarzyna]

I'm so sorry - it is a path for Classic software project. For service desk project, you have to go under Project settings > select Request types > click on the Request Type and you see Issue View where you can configure which fields you want to display on this screen.

[Hannes]

Thanks Kate!

Ok, but what I'm missing:

On the view issue I see the 'Customer' field, but it's not displayed in the Issue View. So I'm missing some fields here.

Best,

Hannes