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Configure the right column in new view/edit issue screen

Hey everybody,

please compare the first screenshot here:


Where can I configure the right column (beginning with the Stauts)? I want to remove some fields and move some up.

Thanks a lot!!

1 answer


You have to go under Project Settings > select Issue Layout > next to the Issue Type click Edit layout.


Hey Kate,

even I found this hint, but in my Classic Service Desk project there's not option 'Issue Layout' in the Project Settings'...

Can you send a screenshot where to find this?



I'm so sorry - it is a path for Classic software project. For service desk project, you have to go under Project settings > select Request types > click on the Request Type and you see Issue View where you can configure which fields you want to display on this screen.

Thanks Kate!

Ok, but what I'm missing:

On the view issue I see the 'Customer' field, but it's not displayed in the Issue View. So I'm missing some fields here.



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