Configure email sender for external comments

[Kathryn Westwood]

Hi

When an external comment or notification is sent to a client from the Service Desk it sends from the .atlassian.net address. I'm trying to change this so when a client receives an email/notification from the Service Desk the email address shown is the company one we have set up where new issues/requests are sent to.

Currently helpdesk@onlyexcel.atlassian.net

Want to change to helpdesk@onlyexcel.com

I've configured the incoming issues/tickets with no problem but struggling with the outgoing updates.

Any help would be greatly appreciated!

Thanks

Kathryn

[Jack · Accepted solution]

There are several posts in the Community on this. Here is one that should help answer - Outgoing-mail-from-own-domain 

[Kathryn Westwood]

Thank you, that article has helped!