Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Configure Email Approval using Email This Issue Plugin (JETI)

Hello,

I want to configure Email Approval using Email This Issue Plugin (JETI), but finding it to be very difficult to implement.

Jira Service Desk has default Approval Notification, but since it does not send Custom Field (Comment/Note to Approver) in Email Notification, I am trying to achieve this using Email This Issue Plugin.

I am following this Document, but still not able to successfully achieve it.
https://valiantys.com/en/blog/atlassian-administration/email-this-issue-for-jira-nfeed/

 

1 answer

Hi @Aashutosh Kumar 

The blog article you mention shows a use case where you combine Email this Issue with Elements Connect (the new name for the app nFeed) in order to include data from custom fields that display external data (from a CMBD in the example) in the email templates.

If you are looking to implement the same use case as the blog, you will need to install Elements Connect in addition to JETI.

If your custom fields are not based off of external data, I would recommend looking at the JETI documentation or contacting Meta-Inf support for more help: https://metainf.atlassian.net/wiki/spaces/PLUG/pages/66093128/Tutorials

Hi @Laura Campbell _Elements_ ,
I already have elements connect, but its not needed in my use case.

As per below Documentation
 https://metainf.atlassian.net/wiki/spaces/PLUG/pages/66093107/Configure+Email+Approval

  1. Configure Email Template
  2. Configure Mail Handler
  3. Configure Workflow Transitions
  4. Configure Field Rules
  5. Field Contexts and Field Rules

I am stuck at Configure Field Rules, and not getting any help or resources to configure Context Filed Rules.

Any help is appreciated.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you