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Condition type - Automation

Hi,

I was wondering which condition type is better, I would like to validate if the request participant in the ticket is in the right organization/client with an automation before sending a message to slack or another system to notify my team.


What type of condition would allow me to do this, I tried ("issue field condition") but it didn't work

I already have a condition for verifying if the organization match but I want to add another one for the request participant to make sure the email goes to the right person.

Thanks
conditions.JPG

1 answer

0 votes

@Emmanuel F-D -

I would recommend "Advanced Compare Conditions" where you can use smart values to conduct your check.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Joseph Chung YinI found this smart value {{issue.Request Participants.emailAddress}} and its working

Thanks!

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