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Comments versioning within JSM

Dear Community

agents complain on the commenting within JSM issue while at the same time apparently there's another person making the commnet (maybe edge case but worth asking).

When I add a comment on a page that I have open I am not alerted about new comments that were added to the ticket in the meantime, and the new comments don’t even load on the page.

This is horrible experience for collaboration that one person involved can continue working on it and commenting things are are obsoleted by the other persons comments. (Obviously someone isn’t expected to reload the page every 2 minutes when working an hour on an issue…)

Do anyone of you have any experience dealing with such case? What can be done about it? thank you in advance for letting know

1 answer

0 votes

Hello Eva,

Thank you for reaching out to Atlassian Community!

When it comes to editing a ticket on Jira Service Management, if two agents are working on the same ticket at the same time and one of them changes the status or adds a comment, there is no option to inform the other agent that it was updated.

There is a feature request suggesting the same option that exists in Confluence that, when a page is updated, a pop up appears informing that someone published or added a comment:

Please, click on vote and also watch the ticket above to receive updates from our product managers.

Kind regards,

Hello Angélica,

many thanks for letting know. I appreciate your feedback. 

Kind regards


Like Angélica Luz likes this

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