Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Comments to issue from email reply - Better Strip Quotes

Egunsuren October 26, 2020

Hi,


I'm having issues with Jira service desk email handler Strip quotes. I have the Strip quotes setting on.
chrome_t4i3He9dRI.png

The issue is, when people reply to an email in outlook, it adds a new 'To, sent, CC, subject' section from the email that was sent in the first place, which gets added to the comment in Jira SD.

How can I solve this? Example here:

chrome_7y3J18j2c8.png
Can I use the 'Incoming mail' under 'Jira Settings' to solve this issue?

I have the email requests setting enabled under project settings, and am using that email as the sender for the project aswell. This is the only way I got this to work in the first place.

Kind regards
Enis Günsüren

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events