Commenting on an issue and replying to the email sent to JIRA to create issue

[Jason Song]

Can you scrape an email and create an issue in JIRA, then comment in that issue and trigger a reply email to the same email thread?

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Jason Song and welcome to the community,

What exactly is your goal? I mean, isn't the built-in JSM email handler enough? In addition there are other email handlers for jira which you can use.

[Jason Song]

I'm new to JIRA.  But am looking for help in setting up the JSM email handler, so comments will trigger replies to emails.

[Nicolas Grossi · Accepted solution]

@Jason Song Welcome. Generally after the issue was created, the email reply goes as comments, see the following links: 

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

https://community.atlassian.com/t5/Jira-Software-questions/Creating-jira-tickets-via-email/qaq-p/1769735

HTH

Nicolas

[Jason Song]

I see.  Thank you for your help.