Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,462,182
Community Members
 
Community Events
176
Community Groups

Combined JSM and Opsgenie product

Shashi Matha
Shashi Matha Jul 18, 2021

Hi,

We have JSM Cloud and Opsgenie before they bought Opsgenie. I recently saw an opportunity to get the product combined into one service. Has anyone done this in similar situation?

I have below questions on this if anybody can share their thoughts - 

1) It seems we would lose Opsgenie direct support with merged product. What is your experience with this? Opsgenie has great chat support and I am very happy with that and afraid to lose it.

2) With the combined licensing, some Opsgenie users may not need to be on JSM and vice-versa. How do you manage this?

Answer
Watch
Like Be the first to like this
215 views

1 answer

0 votes
Jack Brickey
Jack Brickey Community Leader Jul 18, 2021
  1. Correct and agree the direct support was great when I used it.
  2. with combined every user gets both. There is no separation.
View More Comments
Shashi Matha
Shashi Matha Jul 18, 2021

Any advantage of combining? What's your experience?

Like
Jack Brickey
Jack Brickey Community Leader Jul 19, 2021

You might find the following article and useful - Should-i-merge-opsgenie-with-jira-service-management 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events

See all events