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Combined JSM and Opsgenie product

Shashi Matha
Shashi Matha Jul 18, 2021

Hi,

We have JSM Cloud and Opsgenie before they bought Opsgenie. I recently saw an opportunity to get the product combined into one service. Has anyone done this in similar situation?

I have below questions on this if anybody can share their thoughts - 

1) It seems we would lose Opsgenie direct support with merged product. What is your experience with this? Opsgenie has great chat support and I am very happy with that and afraid to lose it.

2) With the combined licensing, some Opsgenie users may not need to be on JSM and vice-versa. How do you manage this?

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Jack
Jack Community Leader Jul 18, 2021
  1. Correct and agree the direct support was great when I used it.
  2. with combined every user gets both. There is no separation.
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Shashi Matha
Shashi Matha Jul 18, 2021

Any advantage of combining? What's your experience?

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Jack
Jack Community Leader Jul 19, 2021

You might find the following article and useful - Should-i-merge-opsgenie-with-jira-service-management 

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