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Combined JSM and Opsgenie product

Hi,

We have JSM Cloud and Opsgenie before they bought Opsgenie. I recently saw an opportunity to get the product combined into one service. Has anyone done this in similar situation?

I have below questions on this if anybody can share their thoughts - 

1) It seems we would lose Opsgenie direct support with merged product. What is your experience with this? Opsgenie has great chat support and I am very happy with that and afraid to lose it.

2) With the combined licensing, some Opsgenie users may not need to be on JSM and vice-versa. How do you manage this?

1 answer

0 votes
Jack Brickey Community Leader Jul 18, 2021
  1. Correct and agree the direct support was great when I used it.
  2. with combined every user gets both. There is no separation.

Any advantage of combining? What's your experience?

Jack Brickey Community Leader Jul 19, 2021

You might find the following article and useful - Should-i-merge-opsgenie-with-jira-service-management 

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