Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Collecting customer satisfaction (CSAT) feedback


I have a question related to CSAT:

It is collected from Reporter & Customers involved (no other options, unfortunately) - who are these "customers"? I tested and JIRA is not asking feedback from users in "Request participants".

We have the need to ask feedback from multiple users, not only Reporter.  Can I set it up to ask from users in custom field? How to achieve that or no options by default?


1 answer

0 votes
Tansu Akdeniz Community Leader Dec 21, 2020

Hi @Kaur Joakit 

Unfortunately, it is not possible to collect multiple feedback in Jira Service Management.  There is only one response matched to a request. Also satisfaction report is taken in this way.

Please also check this KB for CSAT. 

Tansu Akdeniz Community Leader Dec 21, 2020

I haven't tried it. Maybe you can check the doc or contact to Vendor.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you