Hi!
I have a question related to CSAT:
It is collected from Reporter & Customers involved (no other options, unfortunately) - who are these "customers"? I tested and JIRA is not asking feedback from users in "Request participants".
We have the need to ask feedback from multiple users, not only Reporter. Can I set it up to ask from users in custom field? How to achieve that or no options by default?
Hi @Kaur Joakit
Unfortunately, it is not possible to collect multiple feedback in Jira Service Management. There is only one response matched to a request. Also satisfaction report is taken in this way.
Please also check this KB for CSAT.
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