@Raymond Mao - you can totally do this:
Hope this helps!
we want to know if we can sent Customer satisfaction feedback form second time if they dont provide feedback on the support service received. For example : If i have resolved the issue & CSAT form is sent to customer as soon as I mark the ticket to resolved/Closed. If customer doesnt provide feedback in 24 Hrs, then we want to send them reminder mail to provide feedback on the support received. I want to how we can achieve this though Jira Automation.
@Nilesh Mehta - I recommend creating a new question (click "Ask the community") so your question gets more visibility. Offhand, I'm unsure if this is possible, as it doesn't seem like it's possible to reference CSAT/satisfaction info via the API. Hopefully I'm wrong!
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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