Co Manage a Client Jira Service Management Environment

hung_giang November 14, 2021

I would like to co manage a client Jira Service Management environment.  Is there a way that I can do that?  This mean, I will be responsible for the billing and bill a client according to my rates for them.

Thanks

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Joseph Chung Yin
Community Leader
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November 14, 2021

@hung_giang 

Welcome to the community.  To answer your question, it will be the best for you to contact Atlassian Support and it's billing/account team directly for Atlassian's responses.

Your contract with your clients is between you and your clients.  I don't believe Atlassian will get involved.  Lastly, one will need to granted with Site Org admin role to manage the site.

Hope this help.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

hung_giang November 15, 2021

Thanks Joseph.  I have hard times navigating Atlassian websites to look for tech support or billing contacts.

Could you be so kind to point me to that direction?

Thanks,

Hung

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 15, 2021

@hung_giang 

https://support.atlassian.com/

Hope this helps.  If so, please click "Accept answer" when you have a chance.

Best, Joseph

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