Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Co Manage a Client Jira Service Management Environment

I would like to co manage a client Jira Service Management environment.  Is there a way that I can do that?  This mean, I will be responsible for the billing and bill a client according to my rates for them.


1 answer

1 accepted

2 votes
Answer accepted


Welcome to the community.  To answer your question, it will be the best for you to contact Atlassian Support and it's billing/account team directly for Atlassian's responses.

Your contract with your clients is between you and your clients.  I don't believe Atlassian will get involved.  Lastly, one will need to granted with Site Org admin role to manage the site.

Hope this help.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks Joseph.  I have hard times navigating Atlassian websites to look for tech support or billing contacts.

Could you be so kind to point me to that direction?




Hope this helps.  If so, please click "Accept answer" when you have a chance.

Best, Joseph

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

626 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you