Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cloud - Cloud Migration - Log File

Hi Guys,

I wanted to migrate a very small Software Project with 50+ issues to another cloud instance, but this failed. Users and Groups are fine, but project data and attachements have an error.

On Jira Server I can access there multiple Log Files, but this section is not visible in Cloud. So the question is: How can I figure out the problems? Does Cloud offer any Log File for this? Otherwise it doesn't make any sense to use this...

Best,

Hannes

1 answer

1 accepted

1 vote
Answer accepted

Hi @Hannes ,

Log files can indeed only be accessed by Atlassian Support. On the server platform, you have both a Jira Administrator and System Administrator role. That is more or less similar on cloud, but System Administrator privileges are indeed reserved for Atlassian.

For any migration issues or problems that need to be investigated from the logs, reach out to Atlassian Support via https://support.atlassian.com/contact and raise a ticket there. 

There is a feature request for enabling this in the future: JRACLOUD-46206.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

688 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you