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Closed Issues appear when choosing Open Request Only in Custormer portal

Frederik Stenum
Frederik Stenum January 28, 2021

Our customer portal has been configured to choose only between Open, Closed and All requests. Picking closed request work fine - all does as well but when choosing Open requests - both Open and closed are shown.

   

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Jack Brickey
Jack Brickey
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January 28, 2021

Are you setting the Resolution field when closing issues? If not please give that a try.

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Frederik Stenum
Frederik Stenum January 28, 2021

Should this be added as a Post function: Resolution = Done?

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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January 28, 2021

Most certainly if this is a classic project. Alternatively, if you want to support  multiple resolution values you can add a screen to the transition and a Validator that the Resolution is set.

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