Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Closed Issues appear when choosing Open Request Only in Custormer portal

Our customer portal has been configured to choose only between Open, Closed and All requests. Picking closed request work fine - all does as well but when choosing Open requests - both Open and closed are shown.

   

1 answer

0 votes
Jack Community Leader Jan 28, 2021

Are you setting the Resolution field when closing issues? If not please give that a try.

Should this be added as a Post function: Resolution = Done?

Jack Community Leader Jan 28, 2021

Most certainly if this is a classic project. Alternatively, if you want to support  multiple resolution values you can add a screen to the transition and a Validator that the Resolution is set.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

196 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you