Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,088
Community Members
 
Community Events
176
Community Groups

Closed Issue editable

Hello,

I have a weird problem. We have 2 types of issues, Incident and Problem, and the Incident can be edited after it's status is Closed and the Problem cannot be edited after it's status is Closed (note that they were created before I came to be an admin). I looked up and I know about the jira.issue.editable, and I manage to make the Problem editable. Whoever the Incident does not have this property created. My question is how Incident type issue does not have the jira.issue.editable property and still can be modified? There are other properties or there is something that I don't know regarding workflows?

 

Thank you!

1 answer

0 votes
Dave Mathijs Community Leader Nov 29, 2022

Hi @florin_ionut_pana ,

Do both issue types have the same status Closed in the "green" 'Done' category?

Are both issue types within the same project?

I suppose your question is about Jira Service Management, not Jira Software, correct?

Hello @Dave Mathijs

Yes that is correct, both are in the Closed in the "green" Done category and the both issue types are in the same project. And yes to the final question. :) 

Dave Mathijs Community Leader Dec 01, 2022

Maybe I'm confused, but without a property, an issue can be modified in a 'Done' status category. Only when you want to restrict modification, you need to add a workflow property.

So the default behaviour is that the user can modify a closed issue? 

Dave Mathijs Community Leader Dec 02, 2022

Yes indeed, since the Edit Issues (and other permissions) are determined in the permission scheme and are independent of status.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events