Clone Service Desk Customers to another project ?

[Rodrick Ang]

Hi,

I created a new Service Desk Project by cloning the project. The clone did not create the People.

I need to share the same "Service Desk Customer" (500 of them) with this project. Is there a way to copy or share them ?

The only way I know is to manually add them.

Thanks for the help.

Regards,
Rodrick

[Joseph Chung Yin · Accepted solution]

@Rodrick Ang -

Don't know if this will help - https://support.atlassian.com/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/.

In our env, all of the customers are added into a Jira internal group once they are added (i.e. access the portal UI or via email to our JSD project for issue creation).  We then can reuse the internal group in assigning it to the Service Desk Customers role for different JSM projects.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.