My clients emails are not going through to my service desk. I did the test under products and it showed a success message: No problems found with email settings configuration.
Successfully connected to the specified email server.
But when i go into the service desk i get this error
Retrying in 1440 minutes - Email pulling has failed 13 times consecutively (Reason: [AUTHENTICATIONFAILED] Authentication failed.)
I have tried sending an email to my service desk as well with no luck.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events