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Client can't see user group list

marc_rosarian July 18, 2024

The client has the role Service Desk Customer 
He can access the form on the portal but the field "Manager" (user list) is empty .

image1image1.png


The client is also part of the group "Browse users and groups" in the Global permissions

image 2imag2.png

This is a real problem .. and I can't seem to find the solution. 
Any help would appreciated

Thx 

2 answers

1 accepted

4 votes
Answer accepted
Bibek Behera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 18, 2024

@marc_rosarian ,

 

Please check for the customer permission, Project settings > Channels > Customer permissions.

Select the last option there.

Screen Shot 2021-03-15 at 16.19.03.png

-Bibek

marc_rosarian July 18, 2024

Yes that's it

There's no documentation about this . It 's crazy 

Thank you so much Bibek

Like # people like this
1 vote
Nicolas Grossi
Banned
July 18, 2024

@marc_rosarian Welcome! You might contact support.atlassian.com

 

Nicolas

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