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Jira Service Management
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Clear suppression list on free acc

Clear suppression list on free acc

HI.

I`m using free plan of Jira service management without support ability.

There is currently one e-mail address in suppression list.

Everything is OK with this mail (it receives and sends emails from\to other mailboxes).

How I can remove this address from the suppression list?

2 answers

1 accepted

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Answer accepted

Could you please share with us the email address that is not receiving messages from our Cloud services? Once we know that address we can investigate this further.

Thanks

Andy

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[redacted]

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@Sol I found that address was being suppressed, but I was unable to find the original SMTP bounce message. As such I can't say why this happened. I have cleared the suppression from our side.

Should this happen again, please let us know within 30 days of the first message not being received and we should be able to at least learn more about why this happens.

Andy

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Thanks a lot!

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Escalated for investigation

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thanks a lot

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Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

FREE

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