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Clairity on customer organizations

Hello,

New to administering JSM and can use some help on how customer organizations work.

 

I currently have all our staff under one customer org (our business name) and I recently received a ticket that a staff member is getting ticket email notifications even though he was not mentioned in the ticket. Did placing our employees in a "organization" cause everyone in the receive ticket?

 

I hope I am making this clear and thank you for your help.

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Update: I figured it out on my own and good to! Thanks all ;)

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