Changing the default language to a Next-gen Jira service desk

[Marcos Detry Oxenford]

I have 2 languages set in my next gen Jira service desk. English and Spanish. All translations are up to date.

I want to change the default language, but I can't find any way to do it. Is this feature available or coming in near future

[Darlene Ashleigh Jeter]

@Marcos Detry Oxenford Can you provide some screen shots of what you are referring to? Next-Gen doesn't current have Service Desk Projects. Are you referring to a regular Service Desk Project (Portal - What the customer sees)? If so, please see below.

1. Go to Project Settings
2. Portal Settings
3. Customize Help Center

      4. Select Default Language

     5. Save

***Please note that this is only available for the "Portal". To change default language elsewhere, you would have to change it for the instance as a whole.

Let em know if this was any help.

[Marcos Detry Oxenford]

I am using Next gen Service Desk.

In the language settings inside the service desk project i can see the 2 languajes but can't change the default language.

An in the portal settings, I can also see the default language but can't change the default language.

I could not find any place where I can change the default language.

Thanks

[Marcos Detry Oxenford]

If I change the "Select a language to customiza translations" to Spanish and press the save button. Nothing happens. Everything remains the same

[Darlene Ashleigh Jeter]

Are you an Administrator? So on the Portal, the language box does not have a drop down? So you cannot click on the drop down arrow and change the option?

Let me know please.

[Darlene Ashleigh Jeter]

When you say everything remains the same, does that mean that you went to the "external portal" and checked there?

[Darlene Ashleigh Jeter]

Remember these changes you are making are on the "back end".

[Marcos Detry Oxenford]

Yes, it remains the same

[Marcos Detry Oxenford]

You can see in this video how I change and save and nothing happens: https://cln.sh/WF4QpZ

[Darlene Ashleigh Jeter]

Thanks for the video. It looks like a project permission thing. Double check your permissions within the project. Even though you are an Administrator, you may not have the necessary access in that project.