Changing the Ticket Category

[Chris Machnicki]

Hi,

I've recently plugged in PagerDuty and want to be able to pass through incidents to Jira Service Desk. I have managed to get the integration working but incidents are raising under the "Queues" menu rather than " Incidents".

When I go into the incidents I and edit the queue it says this "This queue is already filtered by:project = "IncidentTest" AND "Ticket category" = "Incidents""

My question is how can I change this so that incidents which are raised this way fall into the Incident Ticket Category. I'd prefer not have to set up an automation rule given we don't have that many executions.

Thanks