Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Changing Request Type Prompts To Move Issue

Hello,

Haven't found any relevant information on this issue yet so I figured I'd post my first question to the community.

When our team categorizes issues in Jira Service Desk projects, some projects immediately change the request type, displaying a nice and quick toast notification in the corner.  This is great and how we want all of our projects to function.

1.PNG

Now, for some reason, certain projects prompt us to go through this long process as partially shown below 

2.PNG

I'm wondering if anyone can shed some light on what exactly is different here?  We're not trying to migrate the issue to a different project, so I don't understand why we're being prompted to "Move Issue".

Any help is much appreciated in advance.  Let me know if you need any further information.

1 answer

0 votes
Jack Community Leader Jul 16, 2021

Request types are associated with issue types. I suspect what is happening here is your attempting to change the request type to one that is not associated with the current issuetype. So if you want to change the request type you need to move the issue to the the new Issuetype.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

227 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you