Hi everyone,
I have an inquiry about the request type and issue type
When customer submit a ticket via Jira customer portal, it will link with a request type. In case, customer wants to ask about issue A, but they submit on the issue B, so how can we change the request type to be the correct one on Jira Service Management. So that we can have the accurate data about contact reason
Hi @Anna Nguyen
Welcome to the Atlassian community
If the request type shares the same issue type you can simply change the request type on the issue. If the request type has a different issue type you will need to move the issue to change the request type.
Thanks @Manoj Gangwar
The request type has a different issue type, but on Jira ticket, it does not show the Issue Type field to edit, so I could not change it
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Hi @Anna Nguyen - Welcome to the Atlassian Community!
You need to do a Move function. While on the ticket in Jira, click the 3 dots menu to the upper right and select Move.
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