Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Change the "Resolution" field to "Resolved"

Hi, could you help me. How do I change the "Resolution" field to "Resolved" for an already open / closed demand, but the field has not been updated ..

2 answers

1 vote
Jack Brickey Community Leader Feb 22, 2021

So if the issue is Closed then very likely you cannot edit and change so you have two options:

  1. reopen the issue and set the resolution on the way to Closed (see below)
  2. create a 'reentrant' transition from closed to closed and on that transition add a Post Function to set the Resolution to "Resolved"

There are two ways to deal with Resolution:

  1. via a Post Function into the done category status(es) and choose the value you want, e.g. Done, Resolved, etc
  2. via a screen on the transition into a done category status(es). This allows you to elect the resolution when transitioning. Most of the time I go this route except for the most simply projects.
  3. In either case be sure to clear the Resolution via a Post Function on any 'reopen' transition.
0 votes
Ajay _view26_ Community Leader Feb 22, 2021

@Wanina Sanches Pires 

Greetings!

You could either use a post function or use a custom automation for jira rule for setting the value of the resolution field

More documentation - https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

320 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you