Change the email address tickets are sent from

[David Stein]

How do you change the email address tickets are sent from?   Example:  support@mycompany.com.

[Callum Carlile]

Hi @David Stein 

If you go to Project Settings > Email Requests (you will need to be a project admin to do this), you will be able to edit the default email address that messages will be sent from (this will keep the domain of your website in the email address), or alternatively, you will be able to connect to a custom email account

[David Stein]

This only allows to change the @xxx.Atlassian.com email.   I am unable to change it to support@mycompany.com.  

The connect to custom email account does not let you connect to a distribution group. 

[Angélica Luz]

Hello David,

Welcome to Atlassian Community!

It's possible to add a custom email to receive requests on your service desk as Callum mentioned, but not a distribution group.

The email used on a service desk must be specifically for that and no one should have access to its inbox (only an administrator) to make sure Jira will read the emails and create the tickets correctly.

• Add a custom email account

There are some feature requests suggesting improvements for that:

• Ability to Allow Support Email Address To Be Included in Distribution List 
• Ability to use Google Group email for email request

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[David Stein]

I want the email that is sent from Jira to be support@mycompany.com and not support@mycompany.atlassian.com. 

I set up a custom email account and the from email notifications did not change. 

[Angélica Luz]

Thank you for the details, David.

It's necessary to change the project email and for that, it's necessary to verify the domain. 

• Verify a domain for your organization
• Configuring Jira Cloud to send emails on behalf of your domain

After that, to change the project email, go to Project settings > Notifications (Classic) or Service Desk Settings > Notifications > Notifications email (Next-gen).

If you have any other questions or face any issue, please let us know.

[Mark Godfrey]

I found this very helpful.  Thank you