Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Change status when sla breached - Failing

Hi

Have set the time to first response to 15 mins. 

I do get an email if the time to first response if breached. 

I also want the Status to change from To do - Escalated. 

However that is not happening. 

Request for some1 to help resolve that issue. 

Regards

Ankur Shah

2 answers

1 vote
Alex Koxaras Community Leader Nov 10, 2021

 Hi @Ankur Mahesh Shah and welcome to the community!

Why don't you create an automation so that if this SLA is breached, then transition the issue from to To do to escalated? You have to make sure that this transition exists.

  • Go to project settings > Automation > Create Rule
  • And then add the trigger SLA breached and choose your SLA
  • And as action choose to transition the issue

transition escalated.png

Alex Koxaras Community Leader Nov 10, 2021

@Ankur Mahesh Shah please paste a screenshot of your audit log. Otherwise I will not be able to identify the cause of the failing rule.

0 votes

Hey Alex, 

Thank you for your revert. I had tried that earlier and after your revert also, however it didn't work. 

Regards

Ankur Shah

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

589 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you