Have set the time to first response to 15 mins.
I do get an email if the time to first response if breached.
I also want the Status to change from To do - Escalated.
However that is not happening.
Request for some1 to help resolve that issue.
Hi @Ankur Mahesh Shah and welcome to the community!
Why don't you create an automation so that if this SLA is breached, then transition the issue from to To do to escalated? You have to make sure that this transition exists.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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