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Change status when sla breached - Failing


Have set the time to first response to 15 mins. 

I do get an email if the time to first response if breached. 

I also want the Status to change from To do - Escalated. 

However that is not happening. 

Request for some1 to help resolve that issue. 


Ankur Shah

2 answers

1 vote
Alex Koxaras Community Leader Nov 10, 2021

 Hi @Ankur Mahesh Shah and welcome to the community!

Why don't you create an automation so that if this SLA is breached, then transition the issue from to To do to escalated? You have to make sure that this transition exists.

  • Go to project settings > Automation > Create Rule
  • And then add the trigger SLA breached and choose your SLA
  • And as action choose to transition the issue

transition escalated.png

Alex Koxaras Community Leader Nov 10, 2021

@Ankur Mahesh Shah please paste a screenshot of your audit log. Otherwise I will not be able to identify the cause of the failing rule.

0 votes

Hey Alex, 

Thank you for your revert. I had tried that earlier and after your revert also, however it didn't work. 


Ankur Shah

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