Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,299,594
Community Members
 
Community Events
165
Community Groups

Change issue type by automation

Hi,

 

Please guide to change issue type of an issue through automation rules so that associated workflow also get updated.

1 answer

0 votes
Mark Segall Community Leader Jun 14, 2022

Hi @harshad tarbundiya - I hadn't had a use case for this before so I tried setting up in my training environment using the EDIT ISSUE action.  However, as soon as you select Issue Type, you'll get the following message:

 

Editing the issue type may put an issue into an inconsistent state with no transitions available.
It will only work if the destination issue type uses the same workflow.
Please see this Jira bug for more details.

So unfortunately, this is not possible.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

411 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you