Thank you in advance for taking your time.
When a customer send an email to our servicedesk than we receive their full email including the footer, this really makes a mess and therefor unwanted. is there a way to remove a part of the incoming tickets/mails?
Thank you in advance
Welcome to Atlassian Community!
When receiving requests from email, currently, there is no option in Service Desk to prevent customers' signatures to be added to the description.
There is a feature request suggesting the implementation of this ability:
Please, click on vote and watch ti receive updates about the feature.
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