Change Status from Done, keeps issue marked as Done

[Justin Hesser]

Hi Community,

I feel like this is a simple one, but I am struggling with it. When a user marks an issue as Resolved and then changes the issue to be another status, it still keeps the "Done" Checkmark as shown below. How do I get that to be removed?

[Carla Ann Rowland · Accepted solution]

Couple ways to tackle this; in workflow make post function that if status changes issue from Resolved then the that done field check mark is cleared. This solution could also be developed as a listener if needed.

[Carlyle Brown]

I have read the solution however it does not provide detail steps on how to fix the issue. I myself have tried following your response however I am not able to resolve

 

Also if you could explain why that is shown and can it be edited, and in detail how do we edit it.

[Carla Ann Rowland]

The transition from your done status to an in progress status requires the post function to be coded:

On the transition edit that rule and change the resolution field to the field that is holding the checkmark. To write a better example I would need to have field details