Want to know how to change the default Request Type for our Service Desk. We've went through the KB https://confluence.atlassian.com/servicedeskcloud/managing-the-email-channel-732528949.html
However there is no way (most of them are greyout), can you let me know how to change it?
The reason why you can't switch your email channel to another request type is most likely because that request type does not have both 'Summary' and 'Description' fields. Those two fields are the minimum requirement for a request type to be eligible for linking with an email channel.
Hope this helps.
Realise this is quite an old question now however I've been having similar problems and managed to resolve via the following:
*I'd already created a duplicate email request "request type" which seemed to become the default.
I was certainly stuck unable to delete the original request type with the "Email" box as per the last screen grab. The guides all say to "simply edit the email requests page" but don't indicate that it will only show applicable request types (with summary and description) on the drop down.
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