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Change Reporter with the value of a custom field

Edited

Hi everybody,

I want to change the Reporter for some issues with the value of a custom filed named "Ouvrir ce ticket pour le compte de". 

The custom field is a user picker field and it works but I can't find a way to set thie value as Reporter.

I made this automation : 

When : Value changes for "ouvrir ce ticket pour le compte de :"

If : Compare two values {{issue.reporter.name}} does not equal {{issue.customfield_10132.value}}

Then : Re-fetch issue data

And : Edit issue fields Reporter. 

 

Automatisation - Jira.png

1 answer

1 accepted

2 votes
Answer accepted

@Mario GELES -

Welcome to the community.  Please try to change your smart value for the custom field to use - accountId instead of value.

Here is the reference guide for smart value against user object - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Hi @Joseph Chung Yin 

Thank you for the tip it works perfectly ! 

And thank you for the link I bet it will be very useful.

Have a nice day !

 

Best regards,

Mario GELES

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