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Hi everybody,
I want to change the Reporter for some issues with the value of a custom filed named "Ouvrir ce ticket pour le compte de".
The custom field is a user picker field and it works but I can't find a way to set thie value as Reporter.
I made this automation :
When : Value changes for "ouvrir ce ticket pour le compte de :"
If : Compare two values {{issue.reporter.name}} does not equal {{issue.customfield_10132.value}}
Then : Re-fetch issue data
And : Edit issue fields Reporter.
Welcome to the community. Please try to change your smart value for the custom field to use - accountId instead of value.
Here is the reference guide for smart value against user object - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Thank you for the tip it works perfectly !
And thank you for the link I bet it will be very useful.
Have a nice day !
Best regards,
Mario GELES
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