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Change Default Request status on Service Desk

Tristan Jones
Tristan Jones May 17, 2022

Does anyone know how to change the default status options under service desk > requests > Filter?

Currently the default option is 'Open Requests', but you are unable to view any closed requests

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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May 17, 2022

Hi @Tristan Jones ,

welcome to the Atlassian community!

There is an open request https://jira.atlassian.com/browse/JSDCLOUD-1594 so that last selection should be remembered per user basis.

There are some external apps that allow you to implement that. For example https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-service-desk?tab=overview&hosting=cloud

Hope this helps,

Fabio

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