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Case creation email sent to all users in organization

alinger I'm New Here Apr 28, 2021

We are in the testing phase of our service management and on testing creating a case via email our case creation notification went out to all users in our organization.

We can't seem to find anywhere that a permission is set to notify all users. Additionally when we look under people we don't even see all our users present, only a hand full. 

We looked in global settings and in the project under people.  Anyone else have this issue and know where this setting could be located?  Thanks in advance for any help.  

1 answer

0 votes
Brant Schroeder Community Leader Apr 28, 2021

@alinger Welcome to community.  

Can you please check the following:

  1. The notification scheme on the project.  You will need to be a project admin in order to do this.  
    • Team Managed Project - It is located under project settings > Notifications > Internal notifications.  Review who receives emails when a request is created and make sure that there is not a project role that is associated there that could be going to everyone.  
    • Company managed project - It is located under project settings > Notifications. On the scheme see who is getting notified on issue create. 
  2. Customer notifications on the project.  You will need to be a project admin in order to do this.  
    • Team Managed Project - It is located under project settings > Notifications > customer notifications.  Here check the issue created notification and see if it is customers involved.  If it is did you create an organization in the service desk that has all you employees in it..  
    • Company managed project - It is located under project settings > Customer Notifications. On the scheme see who is getting notified on issue create. Here check the issue created notification and see if it is customers involved.  If it is did you create an organization in the service desk that has all you employees in it..  

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