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Capture Key Word from Email and Assign Priority ?

Hi,

This is a simple automation I'm trying to achieve but don't know how to achieve it.

We have 4 Priorities, P1 through P4, we want to ask the customer to send an email with P1 through P4 mentioned in email Subject Line, and then create a ticket and assign Priority based on what was in the Subject Line.

Just not able to understand how to achieve this.

Any thoughts please ?

Thank You

1 answer

1 accepted

1 vote
Answer accepted
Rilwan Ahmed Community Leader Sep 09, 2022

Hi @Touqeer Anjum ,

Make use of JQL search like "summary ~ P1".
I.e. In project settings--> Automation
New trigger == Issue Created
For Condition, select JQL condition and add "summary ~P1"
For New action, Select Edit issue and select priority Field. 

Rilwan Ahmed Community Leader Sep 11, 2022

@Touqeer Anjum 
Please accept the answer if this solved your issue. Users with similar query will find it helpful. 

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