Capture Key Word from Email and Assign Priority ?

Touqeer Anjum September 9, 2022

Hi,

This is a simple automation I'm trying to achieve but don't know how to achieve it.

We have 4 Priorities, P1 through P4, we want to ask the customer to send an email with P1 through P4 mentioned in email Subject Line, and then create a ticket and assign Priority based on what was in the Subject Line.

Just not able to understand how to achieve this.

Any thoughts please ?

Thank You

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Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 9, 2022

Hi @Touqeer Anjum ,

Make use of JQL search like "summary ~ P1".
I.e. In project settings--> Automation
New trigger == Issue Created
For Condition, select JQL condition and add "summary ~P1"
For New action, Select Edit issue and select priority Field. 

Touqeer Anjum September 9, 2022

Thanks @Rilwan Ahmed

Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 11, 2022

@Touqeer Anjum 
Please accept the answer if this solved your issue. Users with similar query will find it helpful. 

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