Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Capture Key Word from Email and Assign Priority ?


This is a simple automation I'm trying to achieve but don't know how to achieve it.

We have 4 Priorities, P1 through P4, we want to ask the customer to send an email with P1 through P4 mentioned in email Subject Line, and then create a ticket and assign Priority based on what was in the Subject Line.

Just not able to understand how to achieve this.

Any thoughts please ?

Thank You

1 answer

1 accepted

1 vote
Answer accepted
Rilwan Ahmed Community Leader Sep 09, 2022

Hi @Touqeer Anjum ,

Make use of JQL search like "summary ~ P1".
I.e. In project settings--> Automation
New trigger == Issue Created
For Condition, select JQL condition and add "summary ~P1"
For New action, Select Edit issue and select priority Field. 

Rilwan Ahmed Community Leader Sep 11, 2022

@Touqeer Anjum 
Please accept the answer if this solved your issue. Users with similar query will find it helpful. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the s...

688 views 2 20
Read article

Atlassian Community Events