Hi,
This is a simple automation I'm trying to achieve but don't know how to achieve it.
We have 4 Priorities, P1 through P4, we want to ask the customer to send an email with P1 through P4 mentioned in email Subject Line, and then create a ticket and assign Priority based on what was in the Subject Line.
Just not able to understand how to achieve this.
Any thoughts please ?
Thank You
Hi @Touqeer Anjum ,
Make use of JQL search like "summary ~ P1".
I.e. In project settings--> Automation
New trigger == Issue Created
For Condition, select JQL condition and add "summary ~P1"
For New action, Select Edit issue and select priority Field.
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@Touqeer Anjum
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