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Cannot enable email for creating tickets


We needed to change something in the email configuration of Service Management as we needed to use a different account so we deleted the current one (and the default). 
Now we are not able to create a new email account as the is no option for it.

Is anyone able to tell us why this is not possible, it seems there is and issue in the account. See the below screenshot for reference:

1 answer

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Hello @Gertjan Fober ,

You should be able to create a new one directly in your Service Management project. Navigate to Project Settings -> Email Requests. Should look something like this if the email address is not available:

2021-06-09 10.28.11 00792a898616.jpg


Hi Adam,

Thanks for your quick response! I see that its a bit differnt in our tenant but ive got it working. Maybe because its in Dutch.
If got it working with: Project Settings > Kanalen > Email.

Thanks again!

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