Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Cannot create Slack channel from Service Management incidents

Rob Gilbert
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 28, 2022

Hello,

I recently connected my Service Desk project to our Slack by connecting our Slack workspace and configuring the Jira Service Management - Incidents app in Slack. When trying to create a Slack channel from service desk, I get a pretty generic error message. I've tried disconnecting/reconnecting our workspace with no luck. The Jira slack bot appears to have the right permissions, so I am stumped. Has anyone come across this issue and have any tips? Thanks!

Screen Shot 2022-06-28 at 1.30.08 PM.png

1 answer

0 votes
Thomas L December 19, 2022

I'm getting the same error, any update here?

Just for reference: Did you happen to approve the Jira incidents Slack app in your Slack admin portal?  (Slack admin > apps > jira-service-management-incidents > Click "approve for workspace").

I thought that was the step I was missing but now I can't tell if it's a permissions issue or an integration issue.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events