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Cannot add new organizations



I'm working a new Jira Service Management service desk project and I was able to configure almost everything as expected.

However, I'm not able to add a new organization

- From Customers

Add Organization

- Enter an organization 

- Add

A pop up appear telling about a connection error.

2021-10-01 15_09_31-Anderson Helpdesk - Customers - Service project - Jira.png



I tried on 2 multiple network and face the same behaviour.


Thank you in advance for your help,

3 answers

2 votes
Jack Brickey Community Leader Oct 01, 2021

I expect this is a temporary issue. A few things to check. Try a different browser. Try logging out and back in. Ask for another admin if they can try.

Hello unfortunately none of it working 

0 votes

Hey @Maxime Fernandez 


Were you able to get this resolved? I am having the same issue.

Hello Anjel,


Not yet (we kinda let it go) but we discovered a few days ago that it might be linked to an authorization in the global admin rights (not projects) as our global admin can edit but we - as user & project admin- cannot.

0 votes
Ajay _view26_ Community Leader Oct 04, 2021

Hi @Maxime Fernandez 

I hope the issue is resolved. As Jack mentioned it should have been a temporary issue.

Hi Ajay,


Unfortunately not, the issue is still there despite trying another browser, log off etc.


Thanks for your help.

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