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Cannot add a field to a request type


I have a field in my JIRA Service Desk project called "Service", it is a single-value drop down.   I have added the field to the Create screen for the "Service Request with Approvals" issue type, but when I try to add fields to a request type that is based on that issue type, the "Service" field is not displayed.   According to the help tip on that screen, all I have to do is update the create screen associated with the issue type.  What am I missing?

Here are the steps I followed:

1.  When I try to add a field to a request type, I'm told to add the field to the issue type by editing the create screen:



2. I navigate to the create screen for the associated issue type:


3. I add the "Service" field to the create screen:



Everything looks OK, except the "Service" field is still not available on the UI in step 1. 

2 answers

Hi matt

Did u check the custom field configuration?(custom fiel the right side of ur favorite custom field in cog choose configure) u can choose the custome fiel field show in which project/projects and issue type/issue types.


This answered it for me. It took me a while to find the correct answer. So what I did was go to Issues>Custom fields and checked the custom field I created. Under Screens and contexts column, I clicked the link for the context. It opens the Contexts tab of a pop-up window. From there, the issue types associated with the field were displayed. I then click Create, edit or delete contexts. On the page, I clicked Edit context button and on the next page, under Choose applicable issue types, I chose the issue type I need it to be associated and clicked the Modify button at the bottom. That was it! 

I hope this helps others. :)

Hi Matt

Maybe in field configuration that u use for this project (Service desk) hide "service" field. if u are sure about adding the field to create screen of "Service Request with Approvals" issue type and again sure about request type that is based on that issue type.


Hi Ashkan - I can't make the field hidden because I cannot add it to the issue type.   I added the steps and screenshots to my original post above. 


Hi @mabaddeley ,

did you find a solution for this?

I have the same situation and can't figure out what the cause is.


Like Noah Hofmann likes this

Hii @Johannes  @mabaddeley 

If u can't add your favorite custom field to your request type, maybe cause of:

1- check your custom field configuration that the field added to your favorite project and your favorite issue type 

2- If #1 passed and the problem is there, you should check the screen of your favorite issue type that use for the request type 

3- At last you should check the #1 and #2

- I think your problem from the field configuration (#1) (at the upright side of your screen click on the cog and then issues and then at left sid click on custom filed in front of your favorite custom field choose configuration)

I hope it helps you

Like Johannes likes this

Hi @Ashkan Malekly 

for me it was actually the context of the custom field configuration.

So I was able to add it to a screen but not to the request type.


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